Terms of Service

This Membership Agreement ("Agreement", "Terms of Service", "TOS") is entered into by and between Zlex XQ LLC ("we", "us", "our") and the individual or entity ("User", "Member", "you") creating an account or using our products, websites, and services. Our core platforms include, but are not limited to, any Survey panel operated by Zlex XQ LLC, hereafter collectively referred to as the "Service".

By accessing or using our Service, you agree to be bound by these terms. Zlex XQ LLC reserves the right, in its sole discretion, to change, modify, add, or remove all or part of this Agreement at any time and for any reason. Your continued use of the Zlex XQ LLC websites or services following the posting of an updated agreement will constitute a binding acceptance of the updated agreement.

1. General Terms & Account Use

1.1 Eligibility and Enrollment

By using the Service, you represent and warrant that you can read and understand English and are at least 13 years of age. If you are between the ages of 13 and 18, you represent that you have obtained the consent of a parent or legal guardian to use the Service.

1.2 Account Security

If you create an account on any Zlex XQ LLC Website, you are responsible for maintaining the security of your account and for all activities that occur under it. The access rights granted to you are non-transferable without the express written permission of a Managing Member of Zlex XQ LLC. You must immediately notify us of any unauthorized uses of your account.

2. Reward Platform Terms

The default currency for any Survey panel operated by Zlex XQ LLC is U.S. Dollars ('USD').

2.1 Virtual Currency and Earning

Any Survey panel operated by Zlex XQ LLC allows members to earn "Points," "Coins," "Experience Points (XP)", "Video Points", or other virtual tokens by completing tasks from third-party advertising partners (Offerwalls).

• No Cash Value: Points, Coins, XP, and other tokens have no monetary or inherent cash value until they are successfully redeemed. They do not constitute property and cannot be transferred or purchased.
• Third-Party Verification: We rely on our partners to verify task completion. We are under no obligation to award you for any specific action unless the relevant third party agrees the action was valid and pays Zlex XQ LLC. If we credit your account in advance and the partner later rejects the completion, we reserve the right to deduct those earnings.
• Payout Minimums & Verification: When your account balance reaches at least $7, you may request a payout (e.g., to an approved PayPal or Crypto Wallet email). We may deduct a percentage fee on certain cryptocurrency payouts. Zlex XQ LLC may require you to provide a completed Form W-9, Form W-8, or submit other account verification information prior to being paid.
• Annual Limits: Members can redeem for a maximum of $10000 worth of rewards (such as gift cards and cryptocurrency) from any Survey panel operated by Zlex XQ LLC per calendar year. Any redemptions beyond this amount will carry over to the following year.
• Bonus Programs & Adjustments: Zlex XQ LLC may offer bonus programs at our discretion, which may be discontinued at any time. We reserve the right to change the number of points/coins required for specific rewards or the values of levels and tokens. Any "prize wheels" or similar mini-games are for entertainment purposes only until a prize is officially credited to your account.

2.2 Payouts and Refunds

This section concerns rewards paid to survey participants only. It does not govern refunds of fees paid by customers for Credits, research projects, AI usage, or priority traffic push subscriptions; those are covered by Section 4.

2.3 Referral and Promotional Programs

Any Survey panel operated by Zlex XQ LLC may provide you with a unique URL to invite new members or shortened promotional links to share. You agree to the following conditions:

• You will not use any form of indiscriminate advertising ("spamming") to seek referrals.
• You will not promote links alongside content that promotes violence, illegal activity, discrimination, or adult material.
• You will not advertise shortened promotional links directly on paid-to-click or traffic exchange websites, nor incentivize anybody to interact with ads displayed on your links.
• Zlex XQ LLC may invalidate any referral deemed improper. Valid referrals may earn you a percentage of their earnings (e.g., 5%); however, if a referral's earnings are deducted due to a violation, an equivalent deduction will be made from your account.

2.4 Account Suspension and Termination Policy

To maintain the integrity of our platform and ensure the quality of data provided to our partners, Zlex XQ LLC maintains a Zero-Tolerance Policy towards fraudulent activity. We reserve the right to immediately close, ban, or deactivate your account, and forfeit all accumulated earnings, for reasons including but not limited to:

• Automation, Emulation & Proxies: The use of automated scripts, software, bots, device emulators (e.g., Bluestacks), or manipulating your IP address using Proxies or VPN services.
• Multiple Accounts: Creating or operating more than one account per individual or per household IP address to exploit offers or referral systems.
• Deceptive Profiling: Providing false, inconsistent, or misleading demographic and profile information during registration or within surveys.
• Fraudulent Data Activity: Submitting fraudulent data, such as using AI to complete offer requirements or using temporary email services.
• Survey Provider Rejection: Frequent reports of "Poor Quality" responses from survey providers.
• Confidentiality Breach: Sharing screenshots, videos, or other content from any Survey panel operated by Zlex XQ LLC, or sharing lists of our offers or advertising partners, without prior explicit approval.
• Internal Audit Failure: Even in cases where a provider has not yet flagged an account, Zlex XQ LLC reserves the right to ban accounts that fail our internal quality control audits regarding participation patterns or response integrity.
• Discretionary Termination: Zlex XQ LLC may terminate accounts for competing with our services, making inaccurate public statements about our brand, or other undisclosed security or integrity reasons at our sole discretion.

2.5 Inactivity

Zlex XQ LLC reserves the right to terminate your account and forfeit your balance if you have not logged in or earned any valid points/coins for a period of 180 consecutive days.

3. Market Research (MR) Services

3.1 Sample Vendor Terms

If you are a partner or entity providing traffic, users, or respondents to Zlex XQ LLC’s Market Research services ("Sample Vendor"), the following rules apply in conjunction with your specific Master Service Agreement (MSA). In the event of a conflict, the provisions within the signed MSA shall prevail:

• Payment Cycle: Standard payment terms for Sample Vendors operate on a NET-30 to NET-90 schedule, calculated from the end of the billing month in which the service was provided, subject to final client reconciliation.
• Reconciliation & Clawbacks: Zlex XQ LLC and its end-clients (survey providers) reserve the right to review, reject, and invalidate any sample within ninety (90) days of completion. Zlex XQ LLC retains the right to reverse, withhold, or claw back payments to the Vendor for any invalidated sample during this window. These are supplier settlement terms, not a customer's refund application period. Customer claims are governed by Section 4, including the separate 30-day card-funded project quality-claim deadline.
• Quality Assurance & Prohibited Conduct: Vendors are strictly responsible for maintaining high sample quality. Under no circumstances may a Vendor artificially manipulate Incidence Rates (IR), attempt to reverse-engineer survey logic, routing, or parameters, or utilize automated traffic (bots, scripts). Additional operational and quality metrics are detailed in the applicable MSA.

3.2 Survey Respondent Code of Conduct

When participating in market research surveys as a respondent, you must adhere strictly to standard market research industry regulations. You are expected to provide genuine, thoughtful data. Violations will result in immediate survey disqualification, forfeiture of rewards, and potential account termination. Forbidden actions include, but are not limited to:

• Untruthful Answers: Providing false demographic data or fabricated opinions. You must answer truthfully based on your actual life circumstances.
• Speeding: Completing a survey in a timeframe deemed unrealistically fast by the researcher's baseline metrics, indicating you did not read the questions.
• Straight-Lining & Random Clicking: Selecting the same response option repeatedly in grid questions (e.g., selecting all 'A's) or clicking answers randomly without reading the prompts.
• Failed Attention Checks: Missing "red herring" or trap questions designed to verify your attention (e.g., "To show you are reading, please select 'Strongly Agree' for this row").
• Inconsistent Data: Providing answers that contradict your profile or previous answers within the same survey (e.g., stating you own a car, then later stating you do not drive).
• Poor Open-Ended Responses: Entering gibberish, randomly mashing the keyboard, copy-pasting text from other sources, or using Artificial Intelligence (AI) to generate responses for written text-box questions.

3.3 Customer Quotes, Credits and Project Funding

Paid business customers must be at least 18 years old and authorized to enter into the purchase on behalf of their organization. Before payment, the checkout or accepted quote identifies the service, price, currency, applicable taxes, sample quantity, unit sample price, any project execution fees, and any recurring charges. Credits purchased by customers are service credits, distinct from respondent reward points, GC, or other earned rewards.

Project-based sample collection is prepaid: customers pay the total quoted sample budget before launch. Accepted valid samples and services actually provided are chargeable; rejected invalid samples and unused budget for uncompleted samples are reconciled and refunded under Section 4. Any separately quoted execution fee is refundable to the extent the corresponding work has not been performed. Changes to scope or additional purchases require the customer's approval.

3.4 Metered AI Token Charges — Not a Subscription

AI Token charges are usage-based charges incurred when AI generates the main content of a survey and when survey respondents interact with AI during the survey. They are not an AI subscription. Usage may include input and output tokens where shown in the pricing panel. The applicable model, billing units and rates are displayed in the quotation/pricing panel after login; please check that panel before enabling or using AI features.

AI rates may change. We will notify affected customers through their registered email and/or account notices before a price change takes effect, stating the effective date and the revised rates. Changes apply prospectively, not retroactively to usage already incurred or to an expressly fixed-price accepted quote. You can stop future AI usage before the change. Actual billable usage and deductions are recorded in the account; duplicate or erroneous charges and requests for which no billable service was delivered may be disputed under Section 4.

4. Customer Refunds, Cancellation & Renewals

4.1 Refundable Purchased Credits

Eligible unused Credits from a paid top-up are refunded at 1 Credit = USD 0.70. For example, 100 eligible unused paid Credits correspond to USD 70.00. Used Credits cannot also be refunded. Promotional, bonus, earned, previously refunded, or disputed Credits are not treated as paid top-ups. Refunds are allocated to their original payment records and cannot exceed the amount actually paid for the refundable portion, after any previous refunds. Each payment has its own 90-day application deadline; a later top-up does not extend an earlier payment's deadline.

4.2 Project Cancellation Before Launch

You may request cancellation through the dashboard at any time before the project starts; no additional advance-notice period is required. If no samples, execution work or billable AI service have been delivered, the unused prepaid amount is fully refundable. If expressly authorized preparatory work or AI usage has already been delivered, its itemized cost is deducted and only the remaining unused amount is refundable. The payment deadlines in this section still apply.

4.3 Projects Already Started: Pause, Review and Complete

Once a project has started, it cannot be cancelled as an unstarted order. To stop further collection, first select Pause in the dashboard. Wait at least 24 hours after the pause becomes effective for in-flight responses and data reconciliation, then review the data and confirm completion of the project. The 24-hour wait is a minimum review period, not an automatic quality approval or an extension of a refund deadline.

At reconciliation, valid accepted samples remain payable. Approved rejected/invalid samples and the prepaid budget for samples that remain uncompleted are refundable. A quality rejection must identify the relevant project and sample/response IDs and explain the supporting quality issue; a sample is not invalid merely because its genuine answer is unfavorable. Costs for AI usage already delivered and execution work actually performed remain payable. We provide an itemized calculation and do not refund the same amount both as a sample refund and as unused budget.

4.4 Card-Funded Projects: 30-Day Quality Claims

Where a project is paid by card, a request to reject and obtain a refund for low-quality sample data must be submitted within 30 calendar days of the original card payment (the commercial NET30 quality-review window), not 30 days after project completion or data delivery. Submit the sample IDs and evidence before the deadline, even if the project is still running. Other eligible refunds, such as an unused project balance, remain subject to the overall 90-day payment deadline. This contractual review window does not redefine a card issuer's statutory or payment-network dispute rights.

4.5 AI Usage Refunds

AI Token fees for survey-content generation or respondent–AI interaction already delivered are not refunded merely because a project is paused, completed early, cancelled before launch, or produces results you do not prefer. This does not prevent refunds for duplicate billing, incorrect metering, undelivered billable service, or other substantiated service failures. Unused paid Credits remain subject to Section 4.1. There is no AI subscription to renew or cancel under this metered-usage model.

4.6 Priority Traffic Push Subscriptions

The subscription described here is an optional priority traffic push subscription, separate from AI Token usage and sample budgets. The purchase screen shows its benefits, recurring price, billing interval, first renewal date and auto-renewal terms before you consent. Priority service does not guarantee a sample quantity or particular respondent answers unless an accepted quote expressly says otherwise.

• Initial confirmation: After the first purchase, we send a subscription-details email containing the plan, amount paid, billing period, renewal amount and date, auto-renewal status, and dashboard cancellation instructions. A copy is available in the account.
• Advance renewal reminder: We send an email reminder 3 days before every scheduled renewal, with the amount, currency, renewal date, and a direct route to manage or cancel the subscription. If applicable law requires an earlier notice or additional notices, that requirement also applies.
• Renewal confirmation: After a successful renewal, we send a separate confirmation/receipt showing the amount charged, the new service period and the next renewal date. A pre-renewal reminder does not replace this confirmation.
• Price changes: We notify you before a changed subscription price applies and identify its effective renewal. Any additional notice period or affirmative consent required by applicable law will be respected; a pricing-panel update alone does not replace required notice or consent.
• Cancellation: Turn off auto-renewal in the dashboard before the scheduled renewal charge to stop the next renewal; no additional contractual notice period is imposed. We confirm the cancellation and show its effective date. Access normally continues until the end of the paid current period.
• Current period: Cancelling future renewals does not normally create a refund for the current period or a prorated refund for unused days. Duplicate charges, substantiated non-delivery of the purchased service, billing errors and any non-excludable legal entitlement are exceptions, subject to the applicable payment deadline for contractual requests.

Please keep your account email current. If a purchase confirmation, reminder or renewal confirmation is missing, check the account billing records and contact us by ticket; we can provide a copy and investigate delivery. This does not waive any notice, cancellation or refund rights that applicable law requires us to provide.

4.7 How to Apply and Processing Time

Open the relevant payment or project in your signed-in dashboard and select Request Refund. Eligible requests that satisfy the automated checks are completed automatically. For an exceptional case, a disputed quality decision or an unavailable dashboard control, open a support ticket; if you cannot access the panel, email [email protected]. Include the account email, original payment/order ID, project or subscription ID, requested amount, reason and any affected sample IDs. Never send your full card number, CVV, password or API secret.

We review and process eligible refunds within 72 hours after receiving a complete request. If information or verification is missing, we contact you within that period and explain what is required. Preserve your timely submission receipt; a review that continues after the deadline does not invalidate a request submitted on time. The 90-day limit is a deadline to apply, not a promise that bank settlement finishes before day 90.

Approved monetary refunds are returned to the original payment method and original payer, where supported. We send a refund confirmation and update the payment record. Your bank, card issuer or payment provider may take additional time to display the funds after we process the refund. If the original method cannot accept a refund, contact support for a lawful, verified alternative; we do not pay an unrelated third party.

4.8 Scope, Fair Reconciliation and Legal Rights

No contractual refund is available for a payment more than 90 calendar days old, regardless of the commercial reason given. The earlier 30-day deadline controls card-funded project sample-quality claims. Exceptions such as billing errors must also be raised within the applicable commercial deadline; mandatory rights or remedies under applicable law are not excluded by these limits. These policies do not create a separate right to refunds of already-dispatched respondent rewards under Section 2.2, nor do supplier NET-30/NET-90 settlement terms extend a customer's refund window. We will explain any rejected request and provide a ticket route for review without restarting the original deadline.

5. General Legal Provisions

5.1 Indemnification & Independent Contractors

You agree to indemnify and hold Zlex XQ LLC, its affiliates, and its licensors harmless from any claims, liabilities, losses, expenses, or damages (including attorneys' fees) arising out of your use of the website, submissions to third-party partners, or breach of this Agreement.

The parties to this Agreement are independent contractors. This Agreement will not be construed to create or imply any partnership, agency, or joint venture.

5.2 Disclaimer of Warranties

THE SERVICE IS PROVIDED ON AN "AS IS" BASIS. ZLEX XQ LLC DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED. WE DO NOT GUARANTEE THAT THE SERVICE WILL BE UNINTERRUPTED OR ERROR-FREE. ZLEX XQ LLC WILL HAVE NO LIABILITY UNDER THIS AGREEMENT BY REASON OF ANY FAILURE OR DELAY IN PERFORMANCE DUE TO CAUSES BEYOND OUR REASONABLE CONTROL, INCLUDING ACTS OF GOD, INTERNET OUTAGES, OR GOVERNMENTAL ACTION.

5.3 Limitation of Liability

OUR TOTAL LIABILITY FOR ANY CLAIM ARISING OUT OF THIS AGREEMENT SHALL NOT EXCEED THE AMOUNT ACTUALLY PAID TO YOU BY ZLEX XQ LLC (OR PAID BY YOU TO US) IN THE THREE (3) MONTHS PRECEDING THE CLAIM, OR $50 USD, WHICHEVER IS LESS. IN NO EVENT WILL ZLEX XQ LLC BE LIABLE FOR ANY INDIRECT, SPECIAL, INCIDENTAL, OR CONSEQUENTIAL DAMAGES.

5.4 Governing Law & Severability

Any claim under this Agreement shall be governed by the laws of the State of Wyoming (and/or Massachusetts as applicable to specific operating entities) without regard to its conflict of law provisions. In the event that any provision of this Agreement is held by a court to be unenforceable, the remaining portions will remain in full force and effect.